All domestic orders are shipped via UPS. A per-item shipping fee is quoted based on the weight of the order and destination. International orders are delivered to your choice of Miami-based freight forwarders for a flat fee of $50 per order. Local customers may pickup orders at our Davie showroom only. Please contact us to arrange an alternate shipping method if desired. Once the order has shipped, it cannot be cancelled. You will have to follow the procedures outlined in “Returning Merchandise” below. If the order has not been shipped then you will be able to cancel it, given that it is an in stock item.
Our in stock fans are shipped out within 24-48 hours. Special Order items generally ship within three to four weeks. Partial shipment of your order is available at an additional cost. Please contact us for more information. Stock status inquiries are typically responded to within 24 hours (except for orders placed on Sunday). Special orders can be cancelled within (24) hours of placing the order. Once the time period has expired there is a 25% restocking fee for cancellations.
If an item arrives in damaged condition caused by the carrier, NOTIFY US IMMEDIATELY as we only have ten (10) business days from the date of receipt to process your claim, and resend your items. Otherwise you may have to take your claim directly with the carrier.
Fan Shack requires a signature on all packages shipped. A customer may request to have items delivered without a signature, in which case all liability is transferred to the customer. Customer will assume all responsibility for products left without a signature.
"Ships Today" Items
Orders for "Ships Today" fans must be placed by 2:00 pm EST in order to be processed in time for shipment, otherwise model will ship the following day. On some occasions you may select an accessory that may delay shipment. If this occurs you will be notified via email of the status of your order.
Payment Methods
We accept American Express, Visa, Mastercard and Discover through our online payment system. Please contact us if you desire to pay by other means offline. Once the order is placed, payment is received in full. If the item(s) ordered is not in stock, an order will be placed with the manufacturer, guaranteeing that you will receive the merchandise at the price you were quoted.
Sales Tax
Sales tax will be charged on all orders that ship to any Florida address. All other states are tax free Fan Shack shipping States.
Defective Merchandise
Always inspect your merchandise immediately upon receiving it. If you have received damaged merchandise contact Fan Shack. Most of the time fan motor problems can be solved by calling the manufacturer's technical support telephone number. If they cannot solve the problem Fan Shack will replace the damaged or defective product. You have to contact Fan Shack, Inc. within 30 days from the date that the order was received. After this point there will be no refund or exchange. Before returning any merchandise please contact Fan Shack for a Returned Goods Authorization number. Merchandise without an RGA number will be refused by Fan Shack.
Returning Merchandise
If you are unsatisfied with your purchase and the merchandise has not been installed, you may return it at our discretion. The items must be undamaged, unused, in their original packaging and must not be over thirty (30) days from date of shipment. Under these conditions please contact Fan Shack for a Returned Goods Authorization Number.
When returning your merchandise please write the RGA number on THE SHIPPING LABEL (NOT DIRECTLY ON THE BOX), if no RGA Number is clearly marked on the Label the shipment will be refused. The product returned with a Fan Shack RGA and upon inspection will be accepted for credit less a 50% restocking fee and shipping fees. The product must be returned in its original condition with all parts intact with freight prepaid by the customer. A credit will not be issued if the merchandise is not the original product ordered or if the product has been used. For purchases made with a fanshack.com gift card, only store credit will be issued.
In the event you are unsatisfied with your purchase and have exceeded the thirty (30) days and have not exceeded sixty (60) days, you may return the product under the same conditions stated above for store credit less an extra 10% restocking fee and shipping fees. Replacement or repair of defective products after thirty (30) days of receipt of shipment must be handled under the manufacturer's warranty. For a list of manufacturer numbers, please call Fan Shack.
Canceling Your Order
Please contact the customer care department at 1-866-264-3267 or via email for all order cancellations. Your request must be made within 24 hours. If your item is not in stock it is considered a special order item. Special orders can be cancelled within (24) hours of placing the order. Once the time period has expired there is a 25% restocking fee for cancellations.
Website Errors
Due to the variety of manufacturers and quantity of products offered on Fanshack.com, on occasion our site may list an incorrect price or included feature. In the event an error does occur Fan Shack will make every effort to contact the customer before the order is shipped. At which time the customer will have the option of placing the order with the corrected information.
Customer Care Central: Get all the Help You Need with Just a Click of Your Mouse.
